FAQs

Frequently Asked Questions (FAQs)

1. What kind of jewellery does Vaitri sell?

We offer a range of high-quality fashion jewellery including earrings, necklaces, Pendants and other accessories, designed to add elegance to your everyday and festive looks.

2. Are your products made from real gold or silver?

Our jewellery is fashion jewellery, not made from solid gold or silver, but crafted with premium alloys, gold plating, and embellishments to ensure style, durability, and affordability.

3. How do I place an order?

Simply browse our website, add your desired items to the cart, and complete checkout. Once your payment is confirmed, your order will be processed.

4. What payment methods do you accept?

We accept UPI, credit/debit cards, net banking, and wallet payments via secure payment gateways.

5. Do you ship outside India?

No. Currently, we only ship within India.

6. How long does delivery take?

  • Metro cities: 3–5 business days after dispatch.

  • Non-metro/rural areas: 5–7 business days after dispatch.
    We ship using Shiprocket with trusted courier partners.

7. How can I track my order?

Once shipped, you will receive an email/SMS with your tracking link. You can also track your order through our Track Order page.

8. What is your return policy?

We accept returns for unused, unworn items in original packaging within [7 days] of delivery. Earrings and customised items are non-returnable for hygiene and personalisation reasons. See our full Return & Refund Policy.

9. How should I care for my jewellery?

  • Store in a dry, airtight box.

  • Avoid direct contact with water, perfumes, and chemicals.

  • Wipe gently with a soft cloth after each use.

10. Do you offer COD (Cash on Delivery)?

YES

11. Can I cancel or change my order after placing it?

You can request cancellation or changes before the order is shipped by contacting us at vaitrijewels@gmail.com or +91 80023 21177.