Term of Service

Welcome to Vaitri. By accessing our website www.vaitri.com and/or purchasing our products, you agree to be bound by the following Terms of Service. Please read them carefully before using our site or placing an order.

1. Introduction

These Terms of Service govern your use of our website and the purchase of products from Vaitri. In these terms, “we,” “us,” and “our” refer to Vaitri, and “you” refers to the customer or site visitor.

2. Eligibility

You must be at least 18 years old to make a purchase. If you are under 18, you may use our site only with the involvement of a parent or legal guardian.

3. Products & Descriptions

  • We aim to ensure that product descriptions, images, and prices are accurate; however, slight variations in color, size, or finish may occur due to lighting or the handcrafted nature of our jewellery.

  • All prices are listed in INR (₹) and are subject to change without notice.

4. Orders & Payments

  • Orders are accepted subject to product availability.

  • We accept payments via [  e.g., Credit/Debit Cards, UPI, Net Banking].

  • We reserve the right to cancel any order if payment fails, if fraud is suspected, or if the product is unavailable.

5. Shipping & Delivery

  • Orders are shipped within [7] business days unless otherwise specified.

  • Delivery timelines may vary depending on your location and courier service.

  • Once your order has been handed over to the courier, we are not liable for delays or damage during transit, but we will assist you in resolving any courier-related issues.

6. Return, Refund & Exchange

  • Please refer to our Return & Refund Policy for detailed terms.

  • Earrings and certain customised items are non-returnable for hygiene and personalisation reasons.

7. Intellectual Property

All designs, product images, brand names, and content on our website are the exclusive property of Vaitri. You may not copy, reproduce, or use them without our prior written permission.

8. User Conduct

When using our website, you agree not to:

  • Provide false or misleading information.

  • Engage in fraudulent activities or place false orders.

  • Disrupt or harm the website’s functionality.

9. Limitation of Liability

Vaitri is not responsible for:

  • Indirect, incidental, or consequential damages.

  • Losses arising from delays in shipping, courier issues, or misuse of products.

10. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in [Ranchi, Jharkhand].

11. Changes to These Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with the updated effective date. Continued use of our website after changes indicates your acceptance of the revised terms.

Contact Us
If you have any questions about these Terms, please contact us at:
📧 [vaitrijewels@gmail.com]
📍 [Angan Palace Makchund Toli Ranchi 834001]